My TV is only getting channels 2 through 13
  Last night all the channels were working fine today I only get channel 3 or 4?
  How can I get a channel Line-up card?
  My TV has a straight line across the center with color flashing on it. Is this a cable problem?
  Why can't I make a second recording of a movie?
  What is "Copy Guard"?
  How does Copy Guard work?
  Half of the TV screen goes black. How can I fix it?
  Buying a digital television - Read before your next television purchase
   
My TV is only getting channels 2 through 13.
On many older TV sets they default back to the air mode. To receive the cable channels the set must be told to be in the "cable mode". Some sets by entering the menu you may see "channel setup" or perhaps "set up" enter into this sub menu follow prompts normally on the bottom line of the screen. Make sure "Cable or STD" is highlighted. Then auto program the set. This should return all of your channels.
 
Last night all the channels were working fine today I only get channel 3 or 4?
Is your VCR turned on? If yes turn the power off on the VCR. Now see if your TV now receives all of the channels. If it still does not, please call customer service for assistance.
 
How can I get a channel Line-up card?
Just call or Email us. We will be happy to send you one. Click here to go to the contact page.
 
My TV has a straight line across the center with color flashing on it. Is this a cable problem?
No, the television has lost it's ability to fill the screen from top to bottom with a picture. Your television repairman would call this condition a loss of "Vertical Deflection". Please contact your Television Repairman to repair your set.
 
Why can't I make a second recording of a movie?
The "tape, movie, or televised program" has been encoded with Copy Guard information. Refer to the questions "What is Copy Guard"?, and "How does Copy Guard Work"?
 
What is "Copy Guard"?

Copy Guard is a copyright protection mechanism that helps enforce copyright laws. The technology is known as the "Copy Generation Management System for Analog" or CGMS-A.
 
How does Copy Guard work?
Copy Guard will allow you to be able to make one copy of a program that airs for personal viewing , but you will be unable to duplicate that copy to share with others. Another words Copy Guard makes the next generation of recording copies unusable.
 
Half of the TV screen goes black. How can I fix it?
The closed caption has been turned on in the text mode. Go to CC on the remote or enter into the menu move to closed caption (CC) switch to off position. Some sets have multiple steps to get turned of; example C1, C2, C3, C4, T1,T2, T3, T4, OFF
  Buying a digital television
 


• Digital television (DTV)
• High-definition TV (HDTV)
• What you need to watch DTV • Definitions
• Aspect ratio

Digital television (DTV)
Digital television (DTV) is a new technology that will ultimately replace today’s analog television system. Digital signals are transmitted using computer code – ones and zeroes - which means they are less susceptible to interference and provide a higher quality picture and sound than analog.

High-definition TV (HDTV)
High-definition TV (HDTV) is the best quality DTV. HDTV’s sound and picture quality are many times better than today’s analog TV. DTV also can be standard definition (SD) [good] or enhanced definition (ED) [better].

What you need to watch DTV
DTV (including HDTV) is available over-the-air using a standard antenna or via digital cable or satellite. No matter how you receive your TV signal (cable, satellite or over-the-air), you will need DTV equipment to watch the DTV programming.

DTV equipment may be purchased as an all-in-one or component solution.
“Integrated” DTV sets with built-in tuners are an all-in-one solution for DTV – they include a digital tuner to receive over-the-air DTV broadcasts and a monitor to display the programming.

A “component” solution includes a DTV monitor (screen) without a DTV tuner (these monitors are sometimes labeled “HD Ready”). Monitors must be paired with a cable or satellite set-top box, or stand-alone DTV tuner.

“Digital cable ready” (or ”plug-and-play”) televisions are also available that can be used to receive digital cable TV without a separate set-top box. A CableCARD that can be plugged into the set is needed for certain cable programming.

Analog TVs will need additional equipment to receive over-the-air television when the DTV transition ends.
Today most people have analog televisions. All broadcast TV stations in the country have temporary use of a second, separate channel so that they can transition from analog broadcasting to digital. The current target for ending analog broadcasting is Feburary 19, 2009, but this date is likely to be extended. When analog broadcasting ends, consumers with analog sets will need to obtain a separate converter box to watch over-the-air TV. Analog sets equipped with a converter box will display the digital broadcasts, but not in full digital quality.

Definitions
Analog TV: Today’s TV system using radio frequency waves to transmit and display pictures and sound.

Digital TV (DTV): Television delivered and displayed using radio frequency waves that contain information that is digitally encoded for improved quality and efficiency. DTV comes in three levels of picture quality, as described below.
Standard Definition TV (SDTV): Basic digital television transmission that may be displayed with fewer than 480 progressively-scanned lines (480p) in 16 x 9 or 4 x 3 format. 480 interlaced (480i) is the quality of today’s analog TV system. SDTV provides 150-300,000 pixels. DTV comes in three levels of picture quality, as described below.
Enhanced-Definition TV (EDTV): A better digital television transmission than SDTV with at least 480p, in a 16 x 9 or 4 x 3 display and Dolby digital surround sound. 480p is the quality used by most DVD players. EDTV provides 300-400,000 pixels. DTV comes in three levels of picture quality, as described below.
High-Definition Television (HDTV): The best quality digital picture, widescreen (16 x 9) display with at least 720 progressively scanned lines (720p) or 1080 interlaced lines (1080i) and Dolby digital surround sound. HDTV provides 900,000-2.1 million pixels. DTV comes in three levels of picture quality, as described below.
HDTV Monitor (sometimes called HDTV Ready): A set that can display HDTV programming if you have a separate HDTV tuner, HD cable set-top box or HD satellite set-top-box receiver.
HDTV Tuner (also decoder, receiver, set-top box): A device capable of receiving and outputting HDTV signals for display. May be stand-alone or integrated in the set.
Integrated HDTV: An HDTV that has the digital tuner built into the set. It does not need a separate set-top box to receive over-the-air DTV signals.
Plug-and-Play or Digital Cable Ready: A DTV or other device for digital cable customers that plugs directly into the cable jack and does not require a separate set-top box. Plug-and-play TV owners must obtain a CableCARD from their cable company in order to view scrambled programming services.
Interlace Scan: A way to scan vertical lines onto a TV picture by scanning all the odd lines first, then filling in the even lines (this happens instantaneously).
Progressive Scan: A way to scan vertical lines onto a TV picture by scanning all the lines consecutively (progressively).

Aspect ratio
4 X 3: Traditional TV “aspect ratio,” that is, the screen’s width as compared to its height. For example, a “32 inch TV screen” would be 25 ½ inches wide and 19 inches tall.

16 X 9: Widescreen TV “aspect ratio” that is more like a movie screen than a traditional TV. For example, a “32 inch TV screen” would be 28 inches wide and 16 inches tall.

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Note: This is basic information about DTV to assist consumers; it is not an endorsement of any product, service or company by the FCC.

 
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